Job Information
IHG Concierge - Holiday Inn Singapore Little India in Singapore
About Us
At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Your Day-to-Day Job Responsibilities:
FINANCIAL RETURNS:
- Works with Superior and Front Office Manager in the preparation and management of the Department’s budget.
PEOPLE:
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
GUEST EXPERIENCE:
Assist guests with all inquiries, both hotel and non-hotel related
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
Maintain detailed knowledge of the activities of the day and alert to any potential problems
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
Record incoming registered mail, telegram, parcel, telex in appropriate file
Night staff check mail, message of expected guests against the system/computer and expected arrivals
RESPONSIBLE BUSINESS:
Consult Log Book for information/request left by outgoing shift
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
What we need from You:
High School, Diploma or equivalent plus 1 year of Concierge experience including some supervisory training/experience
Proficient in the use of Microsoft Office and Front Office (OPERA) System
Possesses problem solving, motivating, organizational and training abilities
What we Offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:
Duty meals
Birthday Leave on your birthday month
Monthly LOVE Hour
Extensive coverage of Medical, dental & optical benefits
Insurance Coverage
F&B Discount at restaurants within IHG Singapore Hotels
Special Employee Rate at all IHG Hotels worldwide
Room to Grow opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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