Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

The Client Management Team members are the main focal point for the customers that

they are assigned to. They make sure that the clients receive exceptional service while the

business sales goals are supported. They develop, implement and maintain client service

strategies that will increase sales while providing a positive experience for all customers.

The main areas of responsibilities for the Client Management organization are SLAs/KPIs

management, customer satisfaction, inventory management and reviews.

Your Role and Responsibilities

Are you passionate about customer satisfaction and service?

Do you have a keen eye for detail and interest in maintenance services?

Do you see yourself as an advocate for customer satisfaction, demonstrating the importance of client satisfaction in both words and actions?

If yes, then IBM's Service Manager Role opening might be exactly what you are looking for!

You will perform a variety of service delivery tasks related to IBM customers and keep a close internal communication with many IBM departments which will broaden your horizons.

JOB SCOPE

The daily tasks can range from pricing information, customer meetings to advocating your client's satisfaction in both words and action. Are you ready to:

→ Think! of yourself as a trusted business partner to your client and to IBM and to work hand in hand with the client-facing teams to ensure service is delivered to our clients timely

→ Understand! your clients needs and be an advocate for your client's satisfaction on every level; you will be guarding over incidents, problems and changes within your account. A key element is RCA (root cause analysis) to learn on failures and prevent repeated occurrence

→ Relate! to clients' problems and provide assistance on customer issues and make sure the relevant teams are engaged with their resolutions by performing Inventory management, Billing Maintenance, Escalation management etc.

Then, you can be our next IBMer!

This role would be supporting customers on 24x7 shifts, including day, evening, night and weekend shifts .

Required Technical and Professional Expertise

→ Fluent English (C1) , previous experience in a direct client facing role and understanding of client management concept

→ Attitude to learn and grow is a MUST have ingredient You have to bring

→ Excellent presentational, communicational, interpersonal and time management skills are desired, however, the extra mile and smile is what makes the difference

→ Problem-solving and strong decision-making skills upon acting under difficult circumstances

→ Open mindset to voice new ideas and bring them to life

→ Troubleshooting skills

Preferred Technical and Professional Expertise

→ Basic networking skills and troubleshooting skills would be a strong advantage

→ Second European language will be considered as strong advantage and a 3rd will elevate you to a TOP candidate

→ ITIL specialist certification is a plus, but do not forget skills can be taught

→ Experience in a leadership role is advantage although this is not a people manager role

→ Friendly, positive and proactive team player is more than welcome

→ Dedication to work and share your experience and best practices

And If you show high attention to detail when making decisions and want to be accountable, but also rewarded for your results, you can consider your job search as done, because a Client Management position at IBM is waiting for You.

Are you ready to jump in?

About Business UnitIn this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.