58000-60000 per year Range | San Antonio, TX, USA | Salary | Full Time

Communications Focal Point

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

We are actively seeking to identify personnel to join our team of talented professionals who possess the experience, vision, commitment, and integrity to successfully support us and the 502d Communications Squadron Joint Base San Antonio.

The 502d supports all JBSA customers that require access to the Secure Internet Protocol Router Network (SIPRNET) and Non-Secure Internet Protocol Network (NIPRNET). 502 CS performs touch maintenance and support for network infrastructure and servers, provides service desk, server administration, Unified Capabilities, client systems support, information assurance and communications security, project management, and requirements desk support.

JOB RESPONSIBILITIES:

• Assess and troubleshoot issues, open and assign tickets and/or coordinate/assign all type of tickets (Incidents, Service Requests, MCCC's Priorities, etc.) to appropriate Production Work Centers (PWC), customers, and external Information Technology (IT) support.

• Engage with MAJCOM Communications Coordination Centers (MCCC) as well as local and AF Enterprise forces/personnel through the use of government approved collaborative tools.

• Participate in and brief in meetings/telecons such as local technical forums, leadership cyber operations status briefings, and MAJCOM, AF, and/or DoD IT Enterprise collaborations.

• Assist in the testing of system releases and upgrades then provide detailed reports and recommendations.

• Compile data from various sources, perform in-depth data analysis, and provide detailed reporting pertinent to CFP functions.

• Track all assigned work, trouble tickets, and workflow in Government Approved Information Systems (AIS).

  QUALIFICATIONS:

  Required Qualifications:

• Top Secret/SCI clearance

• Qualified in the administration of the current and/or previous Windows OS with 2 years of experience or be a Microsoft Certified Professional with 1 or more years of experience or be a CompTIA A+ and/or Net+ certification holder

• In-depth technical knowledge with 4 years of experience in the installation, maintenance, and repair of network client/workstation hardware, printers, and other peripheral equipment.

• In-depth technical knowledge and 4 years of experience in the installation, configuration, documentation, operation and maintenance of Microsoft client operating systems, applications and 3rd party software.

• Basic knowledge of government programs working within Government network rules and guidelines.

• Very good working knowledge and 2 years of experience on Microsoft applications.

• Very good verbal and writing skills.

  DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

  DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

  AAP/EEO Statement

  DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type   based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding   , and medical conditions related to pregnancy, childbirth or breastfeeding),   gender, gender identity, and gender expression, religious creed,   disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.