Customer Quality Specialist

Description

At our Oevel site in Belgium, Cummins is developing innovative Electrolyzer technologies that can generate hydrogen for various applications with zero emissions - contributing to a safe and healthy environment for future generations.

We are currently looking for a Customer Quality Specialist to join the team. The role will report to the Customer Quality Manager.

Your tasks:

• The Customer Quality Specialist will support the business to advocate for customers in resolving product quality, supply chain quality and process quality related issues.

• Develops understanding of customer expectations and requirements for quality

• Supports the vision and strategy for the Customer Quality organization, including definition of key performance metrics and goal tree initiatives.

• Works to implement and close action plans for customer quality issues including product, supply chain, or process related.

• Uses Customer Centric metrics to prioritize customer quality issues

• Maintains external relationships and supports developing key quality communications, in some cases communicates externally

• Contributes to process improvement efforts and may lead portions of workflows or processes

• Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.

• Availability for regular business trips (up to 30% of working time).

Your profile:

• Bachelors degree or equivalent experience required. Certified Green Belt preferred (Can be General, PPS, or 6S stats)

• Intermediate level of experience in a similar role is required.

• Customer focus experience and Customer Technical Problem Solving skills are mandatory for the role.

• Experience with Audits is preferred.

• Strong teamwork and networking skills.

• Excellent problem-solving and analytical skills, with a keen attention to detail.

• Exceptional communication skills: adept at developing and delivering multi-mode communications tailored to different audiences.

• Self-motivated, takes ownership, and capable of starting new processes from scratch.

• Experience in working with continuous process improvement.

• Flexible and open to change.

• Fluent in English, both written and verbal.

What we offer:

• We will welcome you in a warm environment and open work atmosphere.

• Hybrid way of working (Flexible work hours and the possibility to work from remote).

• Attractive salary package with extra-legal benefits.

• 32 vacation days.

• Variable compensation based on organizational goals.

Join Cummins and be a part of a team driving innovation and sustainability in Electrolyzer technologies. Contribute to a greener future and make a lasting impact on global energy solutions. Apply now!

Job QUALITY

Primary Location Belgium-Antwerp-Mol-Belgium, Oevel, Hydrogenics Europe NV

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting May 9, 2024, 3:54:37 PM

Unposting Date Ongoing

Organization Accelera Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240002SB