Job Description

Intern/Co-op - Functional Support Analyst (ERP) – Fall Term (September – December 2024)

Do you have an educational background in business?

Are you looking to gain first-hand experience to interact with business customers and develop your client relations skills?

Do you aspire to explore a career in tech and help customers leverage technology to grow their business?

We are looking for Functional Support Analysts (ERP) - Intern/Co-Op who enjoy helping customers troubleshoot solutions, can absorb new knowledge quickly, and apply the learning to make decisions and solve problems independently.

Why Oracle NetSuite (#1 Cloud ERP)?

We support over 37,000 customers in 219 countries and territories around the world. As the world’s first cloud company, we provide a full, cloud-based ERP suite, including financials, inventory management, HR, professional services automation and omnichannel commerce modules.

Our mission is to deliver a unified and agile application that businesses can rely on to grow.

During your internship at Oracle NetSuite, you’ll be surrounded by dedicated, resourceful, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help all kinds of businesses achieve their visions, check us out!

What do you need to succeed?

• Current college / university students in business (e.g. Economics, Finance, Accounting, Commerce, Supply Chain, Business Technology Management or a related program) (complete degree / diploma requirements between Dec 2024 and June 2025)

• Some experience interacting with customers (e.g., retail, hospitality, service)

• Excellent written and verbal communication skills to provide concise & logical solutions to customers

• Analytical skills with focus on detail to research options and recommend solutions that align with customers’ unique business processes

• Strong time management skills to understand prioritization and handle cases at various stages independently

• Strong teamwork skills to collaborate with internal teams on complex cases

• Demonstrated leadership potential (experience with volunteer opportunities, extra-curriculars, organized sports, school projects, student clubs, etc.)

• Eagerness to learn to develop product expertise and stay current with new features

• Availability to work full-time M-F 9am-6pm with scheduled breaks (Tue, Sep 3, 2024 – Fri, Dec 13, 2024)

• The role will be hybrid – mix of remote work and meetings at the Mississauga office

What’s in It for you?

• Work at a Fortune 100 technology company

• Develop professional communication skills to interact with diverse customers (e.g., CFOs / CTOs, accountants / IT staff, end users)

• Gain in-demand Oracle NetSuite product knowledge & skills

• Participate in professional development activities

• Connect with team members & leaders to build your career

Check out our profile to learn why we are proud to be one of Canada’s top employers for recent grads - https://reviews.canadastop100.com/top-employer-oracle-canada#grads.

Apply Now!

Create the future with us. Apply now.

Career Level - IC0

Responsibilities

What to expect?

As a Functional Support Analyst (ERP) - Intern / Coop in the Customer Support Team, you will:

• Participate in hands-on group training to learn about the NetSuite product, business processes and a variety of competency areas (e.g., communication, client relations, problem solving, case investigation) to effectively troubleshoot solutions for customers

• Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers (e.g., Accounting / IT staff & leaders) to respond to their inquiries about the Order to Cash process (e.g., sales, invoicing, payment)

• Work independently and collaborate as a team to help customers best utilize the NetSuite product (e.g., resolve errors in data analyses, create custom reports or saved searches, review accounting preferences & features)

• Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products

Range and benefit information provided in this posting are specific to the stated locations only

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer