Job Description Summary: MaineGeneral Health. We’re with you. Be with us!

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description:

Job Description

The Role: Patient Access Representative

MaineGeneral Health is currently seeking a Patient Access Services Representative to perform financial clearance, registration, and clerical duties associated with direct and scheduled patient admissions. As a Patient Access Rep, you will get to interact with patients frequently; greeting them and their families, checking them in for services, and ensuring information is readily available for clinical staff.

The Opportunity:

MaineGeneral Health has an exciting opportunity for you to join our team of Patient Access Representative Professionals. At MGH we believe in a team atmosphere where there is room to learn and grow within the department as well as the organization!

The Work:

• Performs financial clearance, registration, and clerical duties associated with point-of-service (POS) services

• Meets with patient or patient's caregiver to exchange necessary information and documentation. Explains the process and addresses concerns and questions

• Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement

• Verifies insurance benefits and obtains precertification/authorization, and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

You Have:

• Relevant customer service experience

• Excellent and demonstrated communication skills

• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred

• Ability to keyboard accurately and quickly

Scheduled Weekly Hours: 0

Work Shift: Day (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)