Description

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Principal Industry Expert Technical Account Manager (IETAM) to support our larger Technical Account Managers team in the Media and Entertainment industry and hence the customers by providing. This position will require the ability to travel 20% or more as needed.

The IETAM applies business knowledge and trends to drive innovation across all technologies, including Media Supply Chain, Live and On-Demand Video Streaming, Content Production, Media Data Analytics, Artificial Intelligence for Media, Compute, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to lead the Center of Excellence for Media and Entertainment Industry in Enterprise Support. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology.

Principal IETAM in the Media and Entertainment vertical owns business acumen and alignment of all Technical Account Managers working in the industry. They create and update industry trainings to help close the gap of new/existing TAMs' knowledge and readiness when engaging a Media and Entertainment customer, to accelerate the value provided. IETAMs work with the other Media and Entertainment units inside AWS to drive consistent communications and more organized system approach to common issues for our customers. Partnering with external regulating bodies and AWS internal compliance units, IETAMs provide a proactive approach to upcoming changes in the industry that can impact our customers.

IETAMs work closely with the TAM team, to identify Operational Excellence opportunities, identifying new processes, automations, technologies or trainings to improve our capabilities while reducing risk for our customers and growing customer satisfaction. Drive opportunities for our customers in the Industry to share experiences, connect and network, while encouraging the adoption of new or existing AWS Services aligned with best practices and architectures.

IETAMs stay informed on industry trends and regulations and ensure that TAMs are informed and educated in those matters while correlating the information with the workloads and services in use by our customers to elevate our pitch.

The ideal candidate is expected to have extensive experience in building Media and Entertainment capabilities in existing and upcoming solutions for Media Supply Chain, Live and On-Demand Video Streaming, Content Production, Media Data Analytics, Artificial Intelligence for Media. The candidate should be self-motivated with the ability to develop and communicate support and product strategies for the Media and Entertainment industry. The candidate should have extensive experience in Technical Support, Solution Design, and Media and Entertainment Subject Matter Expertise.

A passion for educating, training, creating new frameworks and more efficient methods to execute technical activities while identifying the business impact of those.

You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. The TAM is the centrepiece of value to our Enterprise Support customers. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities

1. Develop and maintain the Operational Excellence framework to share existing best practices and innovate for a continuous improvement approach in the Media and Entertainment industry.

2. Establish and extend communication mechanisms to communicate with Media and Entertainment TAMs and other relevant industry focus units within AWS.

3. Share Media and Entertainment industry trends from a business and technological perspective with all TAMs in the industry.

4. Lead the organization and execution of Media and Entertainment industry events, encouraging customer networking and better AWS services adoption.

5. Utilize technical skills to investigate highly complex and ambiguous technical challenges and escalations related to the Media and Entertainment industry.

6. Mentor and equip the wider team of TAMs supporting Media and Entertainment customers by building and sharing best-practice knowledge pertaining to Media and Entertainment technologies with the wider AWS Field Community.

7. Collaborate across multiple functions within AWS, such as Product Development, Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers, to support the Media and Entertainment industry.

8. Exhibit Thought Leadership in the Media and Entertainment industry by sharing best practices through forums such as AWS blogs, whitepapers, reference architectures, and public speaking events.

A day in the life

Get to know how TAMs work with the links below:

See videos of some of our TAMs below:

https://aws.amazon.com/premiumsupport/plans/enterprise/

https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager

https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager

About the team

The Industry Expert TAM will work with the IETAMs from other industries and regions. The IETAM team supporting Strategic Industries. in Enterprise Support (10 Builders), lead the Industry Support Model globally (25+) and interacts not only with Enterprise Support teams, but aligns with Sales Account Teams, Solution Architects and Costumer Solution Managers to drive a consistent messaging to our customers.

About the team

Why AWS?

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Atlanta, GA, USA | Boston, MA, USA

Basic Qualifications

• 10+ years of experience in designing, implementing, and operating large-scale, enterprise applications within the Media and Entertainment industry, with a strong emphasis on digital media platforms, content delivery networks, and video streaming solutions.

• Experience in building and deploying cloud-based solutions for media and entertainment companies, including content management systems, digital asset management, and video processing pipelines. Experience with relevant industry standards and protocols (e.g., SMPTE, MPEG, HLS, DASH).

• 10+ years of hands-on experience in core infrastructure technologies essential for media and entertainment operations, including high-performance computing, storage systems (SAN, NAS), content delivery networks, databases, security solutions, and infrastructure management tools. Knowledge of media workflows, file formats, and digital content lifecycle management.

• Experience with cloud solutions (e.g., AWS, Azure, GCP), virtualization platforms, software development methodologies (Agile, DevOps), and operational management practices and frameworks (ITIL, COBIT) within the context of media and entertainment technology stacks.

Preferred Qualifications

• Expertise in emerging technologies and trends within the Media and Entertainment industry, such as Over-the-Top (OTT) platforms, streaming services, and content delivery networks (CDNs).

• Experience in managing complex technical accounts, including negotiating and managing contracts, overseeing project deliverables, and ensuring customer satisfaction.

• Strong understanding of media production workflows, content management systems, and digital asset management solutions.

• Familiarity with industry standards and regulations, such as digital rights management (DRM), content protection, and licensing agreements.

• Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity

• Written communication skills including publicly available white papers or other documents

• Oral presentation skills including delivery to an audience containing one or more decision maker(s)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.